Setting up email accounts on your computer
As a convenience to our clients, we provide some information and links about how to setup your account in various third party email programmes such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail, however we do not provide direct support for third-party products and therefore if you do have difficulty setting up your email, we recommend you seek advice from an IT specialist.
To send and receive emails via an email programme you will need to know the following...
- Your username (this is your email address)
- Your password (contact us if you don't know it, or need it changed)
- POP3 / Incoming Mail Server (pop3.webhost.co.nz)
Please ensure Secure Password Authentication SPA/SSL etc is turned off and use the default port which is 110.
The Outgoing Mail Server will be your Internet Service Provider's (ISP) mail server details
eg. if you use Clear, the outgoing mail server will be smtp.clear.net.nz.
If you dont know what SMTP server details to use you should contact your ISP's helpdesk, however you may find it in the following list.
- TelstraClear | smtp.clear.net.nz
- *Xtra | smtp.xtra.co.nz or send.xtra.co.nz
- Orcon | mail.orcon.net.nz
- IHUG/Vodafone | smtp.ihug.co.nz
- Slingshot | smtp.slingshot.co.nz
- Maxnet | smtp.maxnet.co.nz
- Xnet | pop3.xnet.co.nz
Note: Online Designs can provide smtp (an outgoing mail service) if required but you will need to contact us to arrange for it to be set up. If you have already arranged to use our Outgoing Mail Server you can use smtp.webhost.co.nz for your
Outgoing Mail Server.
- We recommend that you connect using SSL on port 465.
- SMTP authentication in plain text is required to send the email.
*Some Xtra customers are experiencing difficulties send mail using their SMTP. If you are an Xtra customer and you cannot send mail, please speak to us about using our SMTP service.
Downloads
How to set up an email account in...
If you want to setup your email on an email programme or mobile phone device that we do not provide instructions for, and you are unable to find out how to do this yourself, you will need to seek support from an IT Specialist.
If it's a mobile, the cellphone provider should be able to assist you.
Access your mail via our website
This is particularly useful if you are away from home or work.
To check your email via our website simply click the
sign in to webMail link at the top of our website and enter your username and password.
If you check mail in this way, the mail will still be there for you to download the next time you check it using your usual email program, unless you delete it of course!
