Support

We’re here for you

Everything you need to get your email up and running. If you get stuck, give us a call — we’d rather help than have you guess.

Email setup instructions

Server typeIMAP
Incoming mail servermail.(your domain name here)   example: mail.mydomainname.co.nz
Outgoing mail servermail.(your domain name here)   example: mail.mydomainname.co.nz
UsernameYour email address
PasswordThe one we provided you
Incoming port993 (requires SSL turned on)
Outgoing port587 (requires TLS authentication)

How to access your emails online

This is particularly useful if you are away from home or work.

To check your email via our website simply click the Webmail link in the menu and enter your username and password.

If you check mail in this way, the mail will still be there for you to download the next time you check it using your usual email program — unless you delete it, of course.

Email not getting through to Gmail?

Gmail now requires email senders to be authenticated by an SPF record, or risk being marked as spam. Here’s how to make sure your mail gets through.

Read article